Like so many other companies, Swisscom is confronted daily with complex issues that need to be explained to employees quickly and efficiently. In this case it was about agility – but what exactly is that, what does agile working mean and how is it handled at Swisscom?
The idea was quickly found: With an individualized app, we wanted to introduce Swisscom employees to the topic of agility.
The aim was to enable app users to deal with the topic in a simple and playful way. And they could do so whenever and wherever they wanted, without having the feeling of having to work or learn. Employees log in with their Swisscom e-mail address and get a first impression of what to expect in an intro.
So that employees don’t always have to spend hours using the app, the learning content is divided into individual units – so-called nuggets.
These nuggets form a learning path that leads through the various individual chapters. Each nugget contains new knowledge for the users, which is conveyed to them in an entertaining way.
In the overview, employees can access the existing courses and see their previous successes. To ensure that learning success can be checked immediately and that users remain motivated, each chapter ends with a quiz. If the questions are answered correctly, a trophy is awarded as a reward. Endurance and learning over several days are also rewarded with a badge.
Once all the chapters have been played through with all the quizzes, the last big master quiz follows. This is followed by more challenging questions from all chapters, which must be answered within a certain time.
With the e-learning app for Swisscom, we have found a way of explaining a complex topic to employees in a quick, efficient and entertaining way – without giving them the feeling of having to make an effort. This project for Swisscom was the beginning of our production of e-learning apps