1
Improve your customer service
We all want to deliver best customer service. Why? Well, to maximise customer satisfaction. To increase the customer retention. To achieve our business goals.
Explainer videos help engaging with customers through providing fast and reliable information: A fast solution for a power out? The perfect billing plan among top providers?
Key relevant topics can be summarized through graphics and animations and hence build on customers’ mind share and improve transparency. Transparency that builds trust.
2
Explain new Innovations
Stakeholders want continues improvement in terms of sustainability, cost savings and quality.
Therefore, updating the infrastructure will always be an important issue in the utility service industry.
From personalized energy to specific smart apps that help every consumer managing their own energy consumption and costs: Explainer videos summarize the innovative idea to every consumer in a simple, yet engaging way.
3
Announce policy changes
One thing is certain: We can’t be certain when it comes to governmental regulations. Continuously rising awareness for social responsibility and the environmental protection often result in changes in governmental policies. But those changes require much better communication with stakeholders to avoid incomprehension.
Explanation videos help to close this gap between consumers and utility services by providing rapid information.
4
Educate employees
As you can see, explainer videos are effective means to communicate with the public.
But what about internal processes?
Even in this case, animated graphics can provide great solutions:
New projects and technologies also mean increasing know-how. And this on the other hand requires excellent employee training and professional development.
No matter if it's a short explainer video or an engaging presentation: We know how a dry and analytical topic can gain maximum attention and positive feedback from your employees!
